Credit FactorSoFi
SoFi is a lender with 5,458 consumer complaints recorded in the CFPB Consumer Complaint Database. The company has responded to 100% of complaints in a timely manner. Complaint volume alone does not indicate the quality of a company's products or services, as larger companies with more customers typically receive more complaints in absolute terms. (Source: CFPB Consumer Complaint Database)
Total CFPB Complaints
5,459
Timely Response Rate
100%
Company Type
Lender
What Consumers Experience
The most common complaint categories for SoFi are "Managing an account", "Closing an account", "Fraud or scam". These patterns suggest that consumers interacting with SoFi may encounter challenges in these areas more frequently than others. It is worth noting that complaint categories reflect what consumers report, and the resolution rate may differ from the complaint rate. (Source: CFPB Consumer Complaint Database)
Complaint Category Breakdown
How SoFi Compares
Among tracked lenders, SoFi has 5,458 total complaints compared to Navient Solutions, LLC. (43,492) and Credit Acceptance Corporation (12,986). SoFi's timely response rate of 100% is at or above the peer average of 100%. These raw totals may not reflect differences in company size or customer base. A fair comparison typically requires normalizing by estimated customer count or business volume, which is not publicly available for all companies. (Source: CFPB Consumer Complaint Database)
What to Know Before Working with SoFi
When considering a loan from SoFi, compare the APR, fees, and terms with at least two or three other lenders. The CFPB recommends getting multiple quotes within a 14-day window, as multiple credit inquiries for the same loan type are typically counted as a single inquiry for scoring purposes. Review the loan estimate carefully before signing. (Source: CFPB Consumer Tools)
How SoFi Compares
SoFi
100%
Timely Response Rate
Industry Average
100%
Across 2 lenders
Timely response rate measures how often a company responds to CFPB complaints within 15 days. Source: CFPB.
Similar Companies
Related Resources
Data Limitations
CFPB complaint data represents complaints submitted by consumers and does not include all customer experiences. A complaint does not necessarily indicate wrongdoing by the company. Companies with larger customer bases typically receive more complaints in absolute terms. The CFPB does not verify all facts alleged in complaints. Company responses are self-reported. For the most current information, visit the CFPB Consumer Complaint Database directly. (Source: CFPB)
Data Sources
Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database CFPB Consumer Tools (consumerfinance.gov/consumer-tools)
Credit Factor is not a credit repair company, lender, or financial advisor. All content on this site is for educational purposes only and does not constitute financial, legal, or professional advice. Results vary based on individual credit history and the scoring model used. Consult a qualified financial professional for personalized advice.