Credit FactorNavient Solutions, LLC.
Navient Solutions, LLC. is a lender with 43,485 consumer complaints recorded in the CFPB Consumer Complaint Database. The company has responded to 100% of complaints in a timely manner. Complaint volume alone does not indicate the quality of a company's products or services, as larger companies with more customers typically receive more complaints in absolute terms. (Source: CFPB Consumer Complaint Database)
Total CFPB Complaints
43,485
Timely Response Rate
100%
Company Type
Lender
What Consumers Experience
The most common complaint categories for Navient Solutions, LLC. are "Dealing with your lender or servicer", "Struggling to repay your loan", "Incorrect information on your report". These patterns suggest that consumers interacting with Navient Solutions, LLC. may encounter challenges in these areas more frequently than others. It is worth noting that complaint categories reflect what consumers report, and the resolution rate may differ from the complaint rate. (Source: CFPB Consumer Complaint Database)
How Navient Solutions, LLC. Compares
Among tracked lenders, Navient Solutions, LLC. has 43,485 total complaints compared to Credit Acceptance Corporation (12,935). Navient Solutions, LLC.'s timely response rate of 100% is at or above the peer average of 99%. These raw totals may not reflect differences in company size or customer base. A fair comparison typically requires normalizing by estimated customer count or business volume, which is not publicly available for all companies. (Source: CFPB Consumer Complaint Database)
What to Know Before Working with Navient Solutions, LLC.
When considering a loan from Navient Solutions, LLC., compare the APR, fees, and terms with at least two or three other lenders. The CFPB recommends getting multiple quotes within a 14-day window, as multiple credit inquiries for the same loan type are typically counted as a single inquiry for scoring purposes. Review the loan estimate carefully before signing. (Source: CFPB Consumer Tools)
Data Limitations
CFPB complaint data represents complaints submitted by consumers and does not include all customer experiences. A complaint does not necessarily indicate wrongdoing by the company. Companies with larger customer bases typically receive more complaints in absolute terms. The CFPB does not verify all facts alleged in complaints. Company responses are self-reported. For the most current information, visit the CFPB Consumer Complaint Database directly. (Source: CFPB)
Data Sources
Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database CFPB Consumer Tools (consumerfinance.gov/consumer-tools)
Credit Factor is not a credit repair company, lender, or financial advisor. All content on this site is for educational purposes only and does not constitute financial, legal, or professional advice. Results vary based on individual credit history and the scoring model used. Consult a qualified financial professional for personalized advice.