Credit FactorJPMorgan Chase & Co.
JPMorgan Chase & Co. is a credit card issuer with 163,364 consumer complaints recorded in the CFPB Consumer Complaint Database. The company has responded to 100% of complaints in a timely manner. Complaint volume alone does not indicate the quality of a company's products or services, as larger companies with more customers typically receive more complaints in absolute terms. (Source: CFPB Consumer Complaint Database)
Total CFPB Complaints
163,853
Timely Response Rate
100%
Company Type
Card Issuer
What Consumers Experience
The most common complaint categories for JPMorgan Chase & Co. are "Managing an account", "Improper use of your report", "Incorrect information on your report". These patterns suggest that consumers interacting with JPMorgan Chase & Co. may encounter challenges in these areas more frequently than others. It is worth noting that complaint categories reflect what consumers report, and the resolution rate may differ from the complaint rate. (Source: CFPB Consumer Complaint Database)
Complaint Category Breakdown
How JPMorgan Chase & Co. Compares
Among tracked credit card issuers, JPMorgan Chase & Co. has 163,364 total complaints compared to Bank of America (175,077) and Wells Fargo & Company (164,349). JPMorgan Chase & Co.'s timely response rate of 100% is at or above the peer average of 100%. These raw totals may not reflect differences in company size or customer base. A fair comparison typically requires normalizing by estimated customer count or business volume, which is not publicly available for all companies. (Source: CFPB Consumer Complaint Database)
What to Know Before Working with JPMorgan Chase & Co.
Before applying for or managing a credit card with JPMorgan Chase & Co., review the card's terms carefully, including APR, fees, and billing practices. Common complaint themes with card issuers generally involve billing disputes, interest rate changes, and fee assessments. If you experience an issue, contact JPMorgan Chase & Co.'s customer service first. If that does not resolve the matter, the CFPB accepts complaints about credit card companies. (Source: CFPB Consumer Tools)
How JPMorgan Chase & Co. Compares
JPMorgan Chase & Co.
100%
Timely Response Rate
Industry Average
100%
Across 9 card issuers
Timely response rate measures how often a company responds to CFPB complaints within 15 days. Source: CFPB.
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Data Limitations
CFPB complaint data represents complaints submitted by consumers and does not include all customer experiences. A complaint does not necessarily indicate wrongdoing by the company. Companies with larger customer bases typically receive more complaints in absolute terms. The CFPB does not verify all facts alleged in complaints. Company responses are self-reported. For the most current information, visit the CFPB Consumer Complaint Database directly. (Source: CFPB)
Data Sources
Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database CFPB Consumer Tools (consumerfinance.gov/consumer-tools)
Credit Factor is not a credit repair company, lender, or financial advisor. All content on this site is for educational purposes only and does not constitute financial, legal, or professional advice. Results vary based on individual credit history and the scoring model used. Consult a qualified financial professional for personalized advice.