Credit FactorEncore Capital Group
Encore Capital Group is a debt collection company with 56,531 consumer complaints recorded in the CFPB Consumer Complaint Database. The company has responded to 100% of complaints in a timely manner. Complaint volume alone does not indicate the quality of a company's products or services, as larger companies with more customers typically receive more complaints in absolute terms. (Source: CFPB Consumer Complaint Database)
Total CFPB Complaints
56,838
Timely Response Rate
100%
Company Type
Debt Collector
What Consumers Experience
The most common complaint categories for Encore Capital Group are "Attempts to collect debt not owed", "Took or threatened to take negative or legal action", "Incorrect information on your report". These patterns suggest that consumers interacting with Encore Capital Group may encounter challenges in these areas more frequently than others. It is worth noting that complaint categories reflect what consumers report, and the resolution rate may differ from the complaint rate. (Source: CFPB Consumer Complaint Database)
Complaint Category Breakdown
How Encore Capital Group Compares
Among tracked debt collection companys, Encore Capital Group has 56,531 total complaints compared to Portfolio Recovery Associates, LLC (55,522) and Enhanced Recovery Company, LLC (12,423). Encore Capital Group's timely response rate of 100% is at or above the peer average of 97%. These raw totals may not reflect differences in company size or customer base. A fair comparison typically requires normalizing by estimated customer count or business volume, which is not publicly available for all companies. (Source: CFPB Consumer Complaint Database)
What to Know Before Working with Encore Capital Group
If you are contacted by Encore Capital Group about a debt, know your rights under the Fair Debt Collection Practices Act (FDCPA). Debt collectors must provide written verification of the debt within five days of initial contact. They may not call before 8 a.m. or after 9 p.m., use threatening language, or misrepresent the amount owed. You have the right to request that a collector stop contacting you in writing. If you believe a debt is not yours, dispute it in writing within 30 days. (Source: CFPB Consumer Tools, FDCPA)
How Encore Capital Group Compares
Encore Capital Group
100%
Timely Response Rate
Industry Average
97%
Across 2 debt collectors
Timely response rate measures how often a company responds to CFPB complaints within 15 days. Source: CFPB.
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Related Resources
Data Limitations
CFPB complaint data represents complaints submitted by consumers and does not include all customer experiences. A complaint does not necessarily indicate wrongdoing by the company. Companies with larger customer bases typically receive more complaints in absolute terms. The CFPB does not verify all facts alleged in complaints. Company responses are self-reported. For the most current information, visit the CFPB Consumer Complaint Database directly. (Source: CFPB)
Data Sources
Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database CFPB Consumer Tools (consumerfinance.gov/consumer-tools)
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